MARCUS RONALDI
371 Imperial Way, Apt 105
Daly City, CA 94015-2568
hydra1970@mindspring.com
415-577-8897
SUMMARY OF QUALIFICATIONS
Results-driven Staffing, IT professional, exceptionally experienced in identifying
and evaluating business processes and requirements for commercial and business
litigation, start-up, turnaround, and high-growth ventures.
Strong staffing, project management experience in telecommunications, IT systems
installation, network analysis, technology integration and transfer and customer
relationship management. Solid documentation, communication and inter-personal
skills. Especially adept in interacting will all levels of personnel in a professional
manner. Proven ability to meet fiscal and deadline commitments.
RELATED EXPERIENCE
Account Manager Premier Accounts February 2003 to Present
XO Communications, San Jose, CA
Responsible for all aspects of account management of premier dedicated hosting
accounts include customer retention, dispute resolution, contract issues and
upselling accounts.
Reduced customer churn by sixty percent.
Staffing Specialist August 2002 to October 2002
NCS Pearson
One of only 106 recruiters on the Outreach Team that was responsible for all
candidate sourcing on the largest non-military hiring project in US history.
Responsible for using the Internet to identify partner organizations, contacting
them, involving them in the TSA project, and providing them with promotional
material.
Responsible for interfacing with candidates, assisting them in the application
process, scheduling them for testing, and ensuring that they got to training.
As a member of the Outreach Team responsible for sourcing over 1,000,000 candidates
and generating over 100,000 hires in less than five months.
Manager December 2000 to August 2002
PinkSlipEvents.Com, Daly City, CA
Successfully launched an innovative, professional networking organization which
rose to a membership base of 1700. Plan and implement all marketing and public
relations projects for organizing Pink Slip Parties held in San Francisco, Silicon
Valley and Northern Virginia.
Prospected and secured sponsorships with Sony, Genentech, Earthlink, Monster.com,
West Valley Staffing Docent, Keen and SBC.
Conducted Recruiting on a contract basis.
Built relationships with key media correspondents, attracting local, national
and International media coverage, including press in the Industry Standard,
Washington Post, BBC Online and CNN.
Technical Advisor March 2002 to August 2002
Feldman & Associates, L.L.P., Houston, Texas
Conducted nationwide search for prospective plaintiffs in class action law suit
against Southwestern Bell SBC Internet Service and its affiliates.
Authored and placed classified ads in strategic print and online media to identify
potential claimants.
Conducted focus interviews with hundreds of respondents via e-mail and telephone
to ensure their experiences bolstered suit. Organized responses and contact
information in to spreadsheet reports for review and analysis by legal counsel.
Successfully recruited and named five plaintiffs for pending litigation.
ADDITIONAL WORK EXPERIENCE
Project Manager & Network Staging Manager November 1998 - March 2001
NorthPoint Communications, San Francisco, CA
Directed all projects and activities in managing the network build and national
expansion of DSL services throughout the United States. Held multi-faceted responsibilities
for simultaneously directing large projects and a multitude of smaller projects.
Planned new Digital Subscriber Lines (DSL) WAN and LAN networks for leading
worldwide DSL provider.
Successfully launched sixteen new markets in 16 states two weeks ahead of rollout
schedule
Chaired meetings with Engineering, marketing, transport, field operations, equipment
and installation vendors, collocation managers and Local Exchange Carriers (LEC)
to strategically plan launch dates.
Coordinated the purchasing, staging, and shipping of DSL equipment and deployment
throughout the United States with engineers and vendors, including Verizon,
Bell South, SBC and SWB. Authored purchase orders for vendors and negotiated
contracts.
Senior Install Engineer February 1997- October 1998
Concentric, Cupertino, California
Supervised integration of high-end WAN rollout for first-tier customers. Served
as client advisor including IP address allocation, network security and DNS
solutions.
Captured and retained new market of corporate accounts with high-impact presentations
and marketing materials.
Hands-on experience with LAN/WAN routing and routed protocols (TCP/IP)
Created first-ever customer handbook, detailing product specifications and customer
service policies.
Developed order tracking system for monthly billing of new dedicated business
access product.
Senior Install Manager August 1995 - January 1997
DIGEX, Beltsville, Maryland
Ensured timely rollout of customer networks by coordinating Cisco router site
configuration with telco companies. Advised clients on network security, IP
address allocation and resolving DNS concerns.
Consistently met quarterly and annual goals on new customer turn-ups
Hands-on experience with LAN/WAN routing and routed protocols (TCP/IP)
EDUCATION
Continuing Education- September 2003 to Present
Stanford, Palo Alto, California
Masters in Business Administration - August 1995
West Virginia University, Morgantown, West Virginia
Bachelor of Science in Marketing - May 1993
Penn State University, University Park, Pennsylvania
TECHNICAL SKILLS
Advanced PC and Mac skills in Microsoft Office Suite
Cisco Routers
DSL Configuration
Oracle
Hands-on experience with LAN/WAN routing and routed protocols (TCP/IP)